our advantage

Drawing from extensive experience of CX Management Technology implementation of C Square Consulting,
CX Connect can add value complimenting technological initiatives of the customers in implementing CX Operations and best practices of CX Management at ground level and developing customer centric CX teams and champions.

about us

CX Connect is a Customer Experience Management Solution provider formed by C Square Consulting with objective of providing innovative, operationally sound and above all Smart Experiences for the customers, employees and partners.

CX Connect will provide outsourcing services with flexible operating model and pricing. The services will cover not only call center/contact centers but behind the scene services essential to creating Smart Experiences. Customers may not hear or see but will definitely feel the service.

Our host of services include End to End CX Management consultancy whether you are planning to revamp, upgrade your current CX Operations, new CX Operations startups, setting up of service quality function and standards, CX process mapping, training of your teams involved in managing CX Operations, selection, integration and implementation of voice and non-voice channels.

our services

CX Operations Management

CX Connect Contact Center Services provides frictionless voice and non voice services for your customers. By providing one window service.

Campaign Management

Reach out to your existing and potential customers using Omni channels. For post sales surveys, new products or just saying hello to your customers. CX Connect will develop content and also communicate via your medium of choice.

Management Consultancy

Whether you want to set up your new service site, upgrade your existing site, conduct gap analysis of existing operations.

Training & Development

Enable your teams to deliver Smart Experiences by acquiring skills suitable in contemporary omni channel environment.Communication and interpersonal skills.Managing teams during routine and crisis.

Business Process Outsourcing

Let CX Connect take care of all your back office while you focus on your core business. From claims processing to any post sales transaction or you just want some to organize your operations manual and knowledge base.

Omni-Commerce platform

CX Connect in partnership with its partner Unity Retail aims to build an end-to-end e-commerce platform which also enables brands for omni-commerce. It offers an omni-channel order processing and fulfillment system which has reduced the burden of fulfillment using different courier services which otherwise requires.

our team

CEO and Co-Founder C Square
CTO and Co-founder C Square
CEO CX Connect
Head of Presales C Square

our clients