About Us

About Us

CX Connect is a Customer Experience Management Solution provider formed by C Square Consulting with objective of providing innovative, operationally sound and above all Smart Experiences for the customers, employees and partners.

CX Connect will provide outsourcing services with flexible operating model and pricing. The services will cover not only call center/contact centers but behind the scene services essential to creating Smart Experiences. Customers may not hear or see but will definitely feel the service.

Our host of services include End to End CX Management consultancy whether you are planning to revamp, upgrade your current CX Operations, new CX Operations startups, setting up of service quality function and standards, CX process mapping, training of your teams involved in managing CX Operations, selection, integration and implementation of voice and non-voice channels.

Where ever there is a customer, CX Connect can provide solutions being not limited by industry or verticals

Our CX Consultancy services also include development of performance management metrics (KPIs) for team and operations overall in line with international COPC standard.

Our lead consultant is Certified COPC implementation leader enabling us to provide insights and recommendation to optimize your CX Operations in line with international standards, benchmarks and best practices in areas of People, process and performance management.